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044-995-3636

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FAQ

Your Questions Answered

  • What types of cleaning services do you offer?
    We provide a wide range of commercial and residential cleaning services, including: ✔ Office & Commercial Cleaning ✔ School & Childcare Center Cleaning ✔ Medical & Healthcare Cleaning ✔ Factory & Industrial Cleaning ✔ House & Apartment Cleaning ✔ Carpet & Upholstery Cleaning ✔ Gardening & Outdoor Maintenance ✔ Deep Cleaning & Sanitization
  • Do you use eco-friendly cleaning products?
    Yes! We use safe, non-toxic, and eco-friendly cleaning products to ensure a healthier environment for your home, office, or business.
  • How often can I schedule cleaning services?
    We offer flexible cleaning schedules, including: ✔ One-time cleaning ✔ Daily, weekly, bi-weekly, or monthly services ✔ Custom schedules based on your needs

Billing & Pricing

Find The Best Package For Your Budget

Payments Accepted

We accept both card payments and cash payments for all our cleaning services. To ensure a smooth and hassle-free experience, full payment must be made prior to the service. For larger jobs, we offer a flexible payment option where 50% of the payment is required before the service begins, and the remaining 50% can be paid upon completion. This policy helps us maintain efficiency and guarantees the highest quality service for our clients

Cancellation Policy

We understand that plans can change, and we strive to offer flexibility while ensuring efficient scheduling for all our clients. If you need to cancel or reschedule your cleaning service, please provide at least 3 days' (72 hours) notice before your scheduled appointment.

  • Cancellations made at least 3 days prior – No cancellation fee.

  • Cancellations within 72 hours of the appointment – A cancellation fee of 50% of the service cost will apply.

  • Same-day cancellations or no-shows – The full service fee will be charged.

This policy allows us to manage our schedule effectively and accommodate other clients. Thank you for your understanding and cooperation. To cancel or reschedule, please contact us as soon as possible.

Satisfaction Guarantee

We take pride in delivering high-quality cleaning services and ensuring our customers are completely satisfied. If you’re not happy with any aspect of our service, please let us know within 24 hours, and we will make it right. Our team is committed to providing a thorough, reliable, and professional cleaning experience every time. Your satisfaction is our top priority, and we strive to exceed expectations with every visit. Book with confidence, knowing that your space is in expert hands!

About Top Cleaner Solutions

Main Office

Operating Hours

Top Cleaner Solutions Melbourne delivers professional, reliable, and high-quality cleaning services for businesses, offices, and schools. With a focus on hygiene and attention to detail, we ensure spotless, safe, and welcoming spaces—because cleaning meets perfection!

1/3, Travers st, Thomastown, Vic 3074

Mon - Fri: 8am - 8pm
​​Saturday: 9am - 7pm
​Sunday: 9am - 8pm

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© 2025 by Top cleaner solutions

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